Sales Manager
Seeking a dynamic Sales Manager to lead our clients B2C sales operations at their Johannesburg campus. This role presents an opportunity to make a meaningful impact on education while driving revenue growth across both contact and distance learning platforms throughout Johannesburg’s key educational catchment areas.
Duties & Responsibilities
Sales Leadership & Management
- Build, lead and manage a motivated sales team including team leaders, schools marketers, and student advisors
- Set clear targets, manage performance, and monitor activities to ensure revenue objectives are consistently met
- Execute effective sales strategies aligned with Richfield and AAA’s growth objectives
- Maintain a talent pipeline by collaborating with HR on recruitment and writing vacancy advertisements
- Organize staffing schedules and shift patterns to optimize team coverage and meet customer demand
Performance Management
- Monitor, analyze, and plan improvements to team performance
- Provide coaching, training, and mentorship to sales team members
- Implement both informal and formal performance management processes as required
- Assess team leaders and agent performance against KPIs
- Conduct random monitoring of customer engagements to improve quality and track performance
Sales Operations
- Produce daily reporting dashboards on productivity and sales pipeline
- Forecast and analyze data against budget figures weekly/monthly
- Generate comprehensive reports on sales performance and operational costs
- Ensure inbound leads are actioned within prescribed timelines
- Maintain up-to-date knowledge of industry developments and market trends
Marketing & Outreach
- Collaborate with marketing department to support lead generation campaigns
- Develop and manage direct marketing activities
- Coordinate school outreach initiatives to strengthen Richfield and AAA’s presence in education markets
Customer Service Excellence
- Ensure high standards of service delivery to customers
- Handle complex customer complaints effectively and efficiently
- Equip sales team with knowledge and skills to address customer inquiries and escalate issues appropriately
Training & Development
- Oversee onboarding of new agents including product knowledge and systems training
- Develop existing agents and supervisors with clear development plans
- Ensure all team members are fully trained on current promotions and offerings
- Drive continuous improvement and professional development across the team
Desired Experience & Qualification
- Bachelor’s degree preferred
- 2-3 years of B2C sales management experience
- Proven track record of meeting revenue targets and growing sales
- Strong team leadership skills with experience developing and motivating sales staff
- Analytical ability to track performance metrics and implement improvements
- Experience in the education sector is advantageous
- Excellent communication and interpersonal skills
Package & Remuneration
Market related
Interested?
After applying for a vacancy, the relevant Consultant will review your suitability for the position. Should you be a suitable match, the Consultant will contact you to arrange an interview.
In some cases, a Consultant may reach out to a candidate that stands out from the crowd, even though a suitable position may not be available at the time. This will allow us to get you on our database, in order to accelerate your application when a suitable position does become available in future.
Please Note: If you have not heard anything from us after 2 weeks of applying, please consider your application unsuccessful