Hotel Duty Manager

Introduction

A well known hotel on Durbans beachfront is looking for an  organized and enthusiastic duty manager to join their team. You must enjoy working in a fast-paced, collaborative environment. You will be responsible for leading your team to success and ensuring all work processes flow efficiently in order to help bring projects to completion.

Duties & Responsibilities

• Direct, oversee, and manage daily operations for the organization
• Suggest changes to operating standards in order to improve the efficiency of work
• Set departmental goals and create plans of action for achieving them
• Maintain an efficient, organized workspace that encourages productivity at all times
• Complete daily operational tasks in a timely manner
• Perform general office duties as needed (sending/answering emails, phone calls, filing/electronically inputting forms, etc.)
• Build and maintain positive  relationships
• Train new hires in company processes and procedures
• Organize and distribute schedules and assignments
• Maintain open lines of communication between all departments
• Scheduling shifts and disseminating this data.
• Directing and assessing workflow periodically.
• Furnishing guests with practical aid, as needed.
• Resolving notable disagreements between staff.
• Addressing rule violations committed by guests.
• Experience as a reliable Duty Manager.
• Proficient in mainstream scheduling solutions.
• Excellent verbal and written communication skills.
• Brilliant supervision, motivational, and task delegation abilities.
• Refined coordination techniques.
• Willingness to work night and at the weekends.

Desired Experience & Qualification

• Min 5 years’ experience in front office/ Duty Manager and hospitality is a must
• Min 4 years supervisory experience is a must
• Opera experience is a must
• Micros is a advantage
• Must be able to work well in a team.
• Management experience and the ability to prioritize and delegate tasks is an advantage
• Computer literate and proficient using Microsoft Suite
• Organized and detail-oriented
• Outstanding communicator both verbally and written
• Dynamic personality and strong leadership skills
• Excellent customer service skills

Package & Remuneration

R10 000